Hatsub IPTV – Refund Policy
We value transparency and customer satisfaction. Please read the policy below carefully before requesting a refund.
✅ Trial First, Then Subscribe
We strongly recommend that you request a trial account before purchasing any long-term subscription. The trial allows you to test our service and ensure it meets your expectations. If you’re not satisfied, do not proceed with a paid plan.
❌ No Refunds for Incompatible Internet Connections
If your internet speed is too slow to stream IPTV services properly, unfortunately, we cannot issue a refund. Our service requires a stable and fast internet connection.
❌ Device Setup Issues Are Not Grounds for Refund
Our support team is available 24/7 to assist with any setup problems. If you’re unable to install or use the service on your device, this does not qualify for a refund. Please review our SETUP GUIDE tutorials before reaching out.
✅ Refunds for Accidental Purchases
If you made a mistake during payment (e.g., selected a 1-year plan instead of 3 months), contact our support team on WhatsApp immediately. We will review your case and issue a refund if the request is valid.
⏳ 7-Day Refund Window
Refund requests must be made within 7 days of subscription activation. After this period, no refunds will be granted, regardless of usage or circumstances.